AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]

The cloud and virtualization, simplified

Cloud computing and virtualization are similar but not interchangeable. Both have their own benefits, so it’s worth learning how each technology works. With this knowledge, you can make the most out of your technology investment. Virtualization Imagine a company with five servers, each assigned a single task such as storage, email, etc. If one day […]

The lifespan of a business phone system

Today’s technology allows customers to engage with brands and companies across a broad range of platforms and mediums. But the telephone still remains an essential communication tool for businesses. It makes sense then to invest in a phone system that lasts, and our advice will help you find just that. Different phone systems Phones have […]

Protect your Facebook and Twitter from hackers

In the wake of Facebook’s worldwide privacy scandal, it’s time to revisit some social media best practices. Your information is incredibly valuable, and you can’t rely on social media platforms to keep it safe from hackers. Heed these tips to make sure your Facebook and Twitter accounts are well secured. Lockscreens exist for a reason […]

Be Smart and Back Up Your Valuable Data

Storing copies of your business data in the cloud will help you avoid the risks associated with broken hard drives, lost or stolen devices, and human error. That’s because entrusting your data to an expert cloud provider means you’ll have trained professionals handling the backup of your business assets online. How should you go about […]

5 steps to enabling virtualization

Keep in mind that virtualization is one of the most effective ways to significantly reduce IT expenses, while simultaneously increasing efficiency and flexibility. But are issues hindering you from enjoying virtualization on your PC? Here are detailed answers for you to fix these problems. #1 Enable Virtualization in Your BIOS In most cases, virtualization won’t […]

HIPAA Requires Careful Social Media Posting

Healthcare providers that use Social Media can interact with their patients, advertise new services, and quickly communicate urgent announcements or messages. There’s immense potential for it to improve care, but also to expose patient-specific information. On April 14, 2003, the “Health Insurance Portability and Accountability Act” (HIPAA) became law with the goal of protecting the […]

How to stop VoIP theft of service

As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your VoIP network and the preventative measures to counter it. What is theft of service? Internet-based calls are far more […]

Should you worry about Facebook’s breach?

Facebook is the most popular platform for developing brand awareness because it allows businesses to target users based on what they have posted in the past. But after the recent data breach scandal, is your data still safe? Read on to find out if you need to worry about your privacy. Last month, news broke […]